Frequently Asked Questions
Frequently Asked Questions
- Who is Partner Marketing?
- How long will it take for me to receive my order?
- What if the product I ordered is out of stock?
- How much does shipping cost?
- Is the clothing machine washable?
- How can I pay for my order?
- How do I cancel my order?
- How do I return or exchange a product I ordered?
- What if the package contents don't match my order?
- What if the package contents are defective?
- What size should I order?
- What is the quality of the clothing?
Who is Partner Marketing?
Partner Marketing is a promotional products and services company located in Winter Haven, FL. Partner Marketing is an approved supplier of officially licensed HOBY branded apparel and gifts.
How long will it take for me to receive my order?
In-stock items will ship via UPS Ground or USPS Priority Mail/ First Class Package within five business days of placing your order.
For special campaigns please allow two to three weeks for delivery.
What if the product I ordered is out of stock?
If an item is out of stock, or unable to be shipped within five business days, you’ll be notified by email at the address you provided.
How much does shipping cost?
There’s a $9.95 flat shipping fee for standard shipping. We are not able to offer next day shipping.
Is the clothing machine washable?
Yes. Follow the directions on the product label.
How can I pay for my order?
You can pay with Mastercard, Visa, Discover, American Express, Apple Pay or Google Pay. Partner Marketing will be listed on your credit card statement as the store for your order.
How do I cancel my order?
Orders may be canceled at any time prior to shipping.
How do I return or exchange a product I ordered?
To expedite your return, please include your packing slip with your returned items and follow these three easy steps:
- Include a note indicating why you're returning the item (wrong size, wrong item, etc.)
- Tell us whether you’d like to exchange the item for another or credit the card used at time of purchase.
- Provide an email address and daytime telephone number in case we have any questions.
Please send your return to:
Partner Marketing – HOBY Shop Returns, 4930 Dundee Road, Winter Haven, Fl 33884
Returns received within 30 days of customer’s receipt of the order are eligible to be credited for the purchase price of the item(s), but not for shipping charges. Exchanges will be shipped to you at no charge.
If the content of the package does not match the order placed or the item is defective, Customer may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.
To return an item that does not match the order placed, please email cs@hobyleadershop.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt.
What if the package contents don't match my order?
You may return the item(s) and either: 1) have a replacement sent at no additional charge or 2) have all transaction charges, including shipping, credited to the card used at time of purchase.
To return an item that does not match the order placed, please email cs@hobyleadershop.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt.
What if the package contents are defective?
You may return the item(s) and either: 1) have a replacement sent at no additional charge or 2) have all transaction charges, including shipping, credited to the card used at time of purchase.
To return an item that's defective, please email cs@hobyleadershop.com. Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt, except for items in which the defect was not apparent within 30 days of receipt.
What size should I order?
Unless otherwise noted in the product description, garments run true to size. Feel free to order the size you normally wear.
What is the quality of the clothing?
Our goal is to make sure these products are ones we all would want to wear! The clothing is soft and comfortable.